DACHSER platform: A digital ecosystem
By Marcus Schick I 3 minute read
07/05/2025
DACHSER platform offers customers a central, digital solution for all aspects of transport and warehousing. Following air and sea freight, more and more customers from the Road Logistics business field are now working with the application. Lars Relitz, Head of Corporate Digital Innovation & Development, provides insights into the experience gained so far and the next steps in implementation.
Mr. Relitz, how does the platform differ from previous digital solutions?
Lars Relitz: DACHSER platform is our central digital ecosystem for all customer requirements. For the first time, we’re combining the services of Road Logistics and Air & Sea Logistics in a standardized, intuitive user interface. As we develop it further, our focus is on meeting the different needs of our user groups, whether they’re looking for quick price inquiries and bookings, track and trace, stock transparency, or access to reporting data.
DACHSER platform is being rolled out step by step. What does this mean for customers?
L. Relitz: Air freight customers have been using the online platform since September 2023 to organize their shipments efficiently. They were soon joined by an initial batch of sea freight customers in the LCL sector. The information we get from this and the customer feedback we’re constantly receiving help us refine and improve the platform. For the Air & Sea Logistics business field, the platform is now a core component of customer communication and is used for day-to-day business in 32 countries. We started connecting our first Road Logistics customers to DACHSER platform in fall 2024.
DACHSER platform is our central digital ecosystem for all customer requirements.
How is the migration to the new system progressing?
L. Relitz: At the moment, we’re accelerating the rollout with weekly training courses for further branches throughout Europe. As a result, we’ll soon be in a position to offer more and more customers the opportunity to actively use the platform for their day-to-day business. To make the changeover to the new system as smooth as possible, we’re training our colleagues in the European branches so they can support our customers during onboarding. At the same time, on the development side, we’re constantly expanding the range of functions.
Our goal is to migrate around 13,000 existing customers to DACHSER platform by the end of 2025. As of the beginning of 2026, we will no longer connect customers to the previous eLogistics system.
DACHSER platform has already won an award. What significance does this have for your team?
L. Relitz: We won silver in the “Digital Services” category of the Annual Multimedia Awards, which are organized by a specialist publisher and awarded by a jury made up of independent experts. The Annual Multimedia Awards honor digital solutions and provide information on current digital standards, opportunities, and future prospects for digital brand communication. This award shows that the platform meets the highest standards of userfriendliness, security, and stability. For us, it’s confirmation that we’re on the right track.
